wizzbet Privacy Policy

1. Who We Are

wizzbet is an online casino and sports betting platform operated for the benefit of Filipino players across the Philippines, including Metro Manila, Cebu, Davao, Quezon City, Makati, and other regions. wizzbet is committed to protecting the personal data of its users and to operating in a transparent and responsible manner consistent with applicable data protection laws and regulations.

For all privacy-related inquiries, you may contact our Data Privacy Officer at: [email protected]

2. Personal Data We Collect

wizzbet collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we may collect include:

2.1 Identity & Contact Information

2.2 Identity Verification Documents

2.3 Financial Information

2.4 Gaming & Behavioral Data

2.5 Technical & Device Data

3. How We Collect Your Data

wizzbet collects personal data through the following means:

• Direct collection: Information you provide when registering a wizzbet account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the wizzbet platform, including through cookies, web beacons, log files, and similar tracking technologies.
• Third-party sources: Identity verification and fraud prevention data from third-party KYC and AML service providers; payment data from payment processors such as GCash, PayMaya, BPI, BDO, and Metrobank.
• Publicly available sources: Information from public databases used for identity verification, fraud detection, or regulatory compliance purposes.

4. How We Use Your Personal Data

wizzbet uses the personal data we collect for the following purposes:

Purpose	Description
Account Management	Creating and maintaining your wizzbet account, verifying your identity, and managing your profile settings.
Service Delivery	Providing access to casino games, sports betting, live dealer games, and all other wizzbet platform features.
Payment Processing	Processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods.
Regulatory Compliance	Meeting KYC, AML, and other legal obligations applicable to online gaming operators in the Philippines.
Fraud Prevention	Detecting, investigating, and preventing fraudulent activity, money laundering, and other prohibited conduct.
Responsible Gaming	Monitoring gaming behavior to identify problem gambling indicators and administering self-exclusion and limit-setting tools.
Customer Support	Responding to your inquiries, resolving disputes, and providing technical assistance.
Marketing	Sending promotional offers, bonus notifications, and platform updates where you have provided consent.
Platform Improvement	Analyzing usage patterns to improve the wizzbet platform, fix bugs, and develop new features.

5. Legal Basis for Processing

wizzbet processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you, including account management, game provision, and payment processing.
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC, AML, and responsible gaming obligations.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your data protection rights.
• Consent: Processing for direct marketing communications, where you have provided explicit consent. You may withdraw this consent at any time by contacting wizzbet support.

6. Data Sharing & Disclosure

wizzbet does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers for the purpose of processing transactions.
• KYC and AML providers: Third-party identity verification and anti-money laundering service providers engaged to assist with regulatory compliance.
• Technology providers: Cloud hosting, data storage, and platform infrastructure providers who process data on our behalf under strict data processing agreements.
• Game providers: Third-party game studios and software providers whose games are available on the wizzbet platform, to the extent necessary for game delivery and fairness auditing.
• Regulatory authorities: Government agencies, law enforcement bodies, and regulatory authorities where disclosure is required by law or court order.
• Professional advisors: Legal, accounting, and auditing firms engaged to provide professional services to wizzbet, subject to confidentiality obligations.

All third parties with whom wizzbet shares personal data are required to implement appropriate technical and organizational security measures and to process data only in accordance with wizzbet's instructions and applicable law.

7. Cookies & Tracking Technologies

wizzbet uses cookies and similar tracking technologies to enhance your experience on the platform, analyze usage patterns, and deliver relevant content. The types of cookies we use include:

• Essential cookies: Necessary for the wizzbet platform to function correctly, including session management and security features. These cannot be disabled.
• Analytics cookies: Used to collect aggregated information about how players use the wizzbet platform, helping us improve performance and user experience.
• Preference cookies: Used to remember your settings and preferences, such as language selection and display options.
• Marketing cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns, subject to your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the wizzbet platform.

8. Data Retention

wizzbet retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general rule, wizzbet retains account data and transaction records for a minimum of five (5) years following account closure, in accordance with applicable AML and regulatory requirements. Gaming history and session logs are retained for a minimum of three (3) years. Marketing data is retained until you withdraw your consent or request deletion, whichever is earlier.

When personal data is no longer required, wizzbet will securely delete or anonymize it in accordance with our data retention procedures.

9. Data Security

wizzbet implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the wizzbet platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls limiting employee access to personal data on a need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing.
• Multi-factor authentication for administrative access to systems containing personal data.
• Incident response procedures for detecting, reporting, and managing data security incidents.

While wizzbet takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, wizzbet will notify you and the relevant authorities as required by applicable law.

10. Your Data Protection Rights

As a wizzbet player, you have the following rights with respect to your personal data, subject to applicable legal limitations:

• Right of access: You have the right to request a copy of the personal data wizzbet holds about you.
• Right to rectification: You have the right to request correction of inaccurate or incomplete personal data.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restriction: You have the right to request that we restrict the processing of your personal data in certain circumstances.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact the wizzbet Data Privacy Officer at [email protected]. wizzbet will respond to all verified requests within thirty (30) days.

11. Children's Privacy

The wizzbet platform is strictly intended for persons who are at least 21 years of age. wizzbet does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you believe that a minor has registered on the wizzbet platform, please contact us immediately at [email protected].

12. Third-Party Links

The wizzbet platform may contain links to third-party websites or services. This Privacy Policy applies solely to the wizzbet platform and does not cover the data practices of any third-party websites. wizzbet is not responsible for the privacy practices or content of any third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Updates to This Privacy Policy

wizzbet reserves the right to update or modify this Privacy Policy at any time. When material changes are made, we will notify registered players via email or a prominent notice on the wizzbet platform. The date of the most recent revision is indicated at the top of this page. Your continued use of the wizzbet platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way wizzbet handles your personal data, please contact our Data Privacy Officer:

• Email: [email protected]
• Live Chat: Available 24/7 via the wizzbet platform
• Support Languages: English & Filipino

wizzbet is committed to resolving all privacy-related inquiries promptly and transparently. We aim to respond to all written requests within two (2) business days.